Privacy Policy

High Impact Group Pty Ltd (trading as Sellara) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (sellara.com.au) and platform (app.sellara.com.au).

We collect personal information when you:

• Create an account
• Purchase a subscription or plan
• Use platform features including deals, coaching, email drafting, and voice-to-CRM
• Contact us for support or assistance

Platform Data

Data you enter into Sellara — including deals, contacts, accounts, voice recordings, knowledge base entries, and configuration — is stored to provide the Service. This data belongs to you.

Technical Data

We may collect technical data (such as device type, location, and browsing behaviour) via cookies and analytics tools to improve your experience. We do not track individual behaviour for advertising purposes.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy governs the handling of your payment information.

We use your information to:

• Provide, maintain, and personalise the Service
• Process subscriptions and payments
• Deliver updates, content, and feature notifications
• Provide customer support
• Monitor platform usage and performance
• Maintain security and meet legal obligations

We do not sell or rent your personal information. We do not use your platform data to train AI models for other customers. We do not share your data with advertisers.

Sellara uses AI models (including third-party AI providers such as Anthropic) to power coaching, email drafting, deal analysis, and other features. When the AI processes your data:

• Your data is sent to the AI provider only to generate responses for your session
• AI providers are contractually prohibited from using your data to train their models
• Your data is not retained by AI providers beyond the processing session
• Your knowledge base and proprietary information are never shared with other Sellara customers

We may share data with trusted service providers to deliver and support your experience, including:

• Supabase — Database and authentication
• Stripe — Payment processing
• Vercel — Hosting and deployment
• Anthropic — AI model provider
• Resend — Transactional email delivery

Each provider has their own privacy policy governing data they process on our behalf. We do not sell or rent your personal information. We may disclose data to legal authorities when required to comply with applicable laws.

Your data is stored on Supabase infrastructure hosted in secure data centres. We use industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Row-level security ensuring users can only access their own data
• Access controls limiting employee access to production data

No system is completely secure, so we encourage users to use strong passwords and exercise care when sharing information.

We retain your account and platform data for as long as your account is active. If you cancel your subscription, we retain your data for 30 days to allow for reactivation or export. After 30 days, your data is permanently deleted. Anonymised, aggregated usage data may be retained indefinitely for analytics purposes.

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Export your platform data in standard formats
• Opt out of marketing communications at any time

To exercise your rights, contact us at support@sellara.com.au. We will respond within 30 days.

We use essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can manage cookies through your browser settings, but disabling essential cookies may prevent the Service from functioning correctly.

Our platform may include links to third-party sites or services. We are not responsible for the privacy practices of these providers. Please review their policies before use.

Your data may be processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in accordance with the Australian Privacy Act 1988.

The Service is not designed for users under the age of 16. We do not knowingly collect personal data from children.

We may update this policy periodically to reflect platform or regulatory changes. Any updates will be posted here with a new effective date.

For privacy-related enquiries, contact us at support@sellara.com.au.

High Impact Group Pty Ltd
Australia